Frequently Asked Questions about Madrid Bed & Breakfast
| Q. | Why should I use your service for my B&B needs? | ||
| A. | We specialize in European B&B properties where you will stay in either a private family residence or an unhosted apartment owned by our host families. We don't deal with expensive hotels or cheap hostels, just good value private residences. We dont sell package tours, airline tickets, car rental etc, we just do what we are good at! |
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| Q. | How can I be sure of the quality of the B&B? | ||
| A. | We have been in business for many years and have a local agent in each city who inspects each home with a checklist of our quality requirements. These include: a convenient location close to good transport, interesting neighborhoods that have many local amenities, homes that are both comfortably furnished and well decorated and most importantly, friendly hosts who are willing to offer a warm welcome and share their local knowledge with you. Incidentally we only accept about 40% of those that apply to join our register. |
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| Q. | What can I expect at these private residences? | ||
| A. | As you might expect this
varies from home to home, because we dont offer cookie-cutter
accommodations which you couldnt tell apart or even remember which city they were
in! |
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| Q. | What are the hosts like? | ||
| A. | This is such a personal issue that there is no easy answer. Perhaps it will help to know that some of our hosts have been with us for almost 20 years because they offer excellent quality, great locations and most importantly a warm welcome. In fact we know of many guests who have become long-term friends with people they met as their hosts and who now visit with each other. |
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| Q. | What about your standards? | ||
| A. | We keep a recommendation and complaints file on each home and keep all our hosts on their toes. Those that dont fix problems are removed from our listings |
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| Q. | What is your refund policy? | ||
| A. | Fair but firm. This is a 2 part answer dependent on timing. | ||
1)
Before traveling you confirm our offer with an advance partial payment. This amount is non-refundable if you flat-out cancel the trip and naturally the balance due is voided. However if you have to postpone the trip and can give us 7 days notice, then we will credit your payment toward new dates in the same city, for 1 year from the original date of charge.. |
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